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ADVANCE® AI is seeking a hands-on Product Manager to own the product development and delivery for our third-party integrations and Medical Science Liaison (MSL) products. As part of our growing product team, you'll work alongside our Lead Product Manager to shape how our platform connects with external systems and serves the needs of MSL and clinical users. This role requires someone who thrives in rapid-growth environments, can establish solid product practices while maintaining velocity, and brings a wealth of experience from high-growth environments. You'll need to be AI-literate from day one and comfortable working with modern AI tooling and workflows. Reporting to the Lead Product Manager, you'll contribute to the strategic product thinking with hands-on execution. You'll shape product direction for your domains while also serving as product owner when needed. You'll work across the organization—from supporting sales conversations about integration capabilities to partnering with compliance on regulatory requirements—synthesizing diverse needs into cohesive product strategy. Success requires strategic thinking, leadership through influence, excellent stakeholder management, and the ability to move seamlessly between vision and execution.
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Have you worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist , Brand Manager or Commercial Excellence professional? Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance? Are you excited by the potential of AI to transform the pharmaceutical industry? If so, we’d love to hear from you. About ADVANCE®AI ADVANCE®AI is a fast-growing UK-based SaaS company transforming how pharmaceutical companies collect, analyse and act on field insights. Our AI-powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance. We’re now looking for a Customer Success Manager to support our growing portfolio of UK and international pharmaceutical clients.
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The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions. Working closely with the VP Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities. The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution. This position requires a highly motivated, consultative, and customer-focused individual who thrives in a fast-paced, high-growth SaaS environment.
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Working closely with the Senior Vice President (SVP) and VPs of Client Relations the CSD provides leadership in managing multiple ADVANCE®AI projects and leading some Business Development efforts. The CSD is accountable for the successful management and completion of assigned ADVANCE®AI projects coordinating activities internally and acting as the primary client contact to ensure all aspects of the contract and Scope of Work are achieved. They will ensure that the configuration, rollout, and ongoing development of client specific ADVANCE®AI platforms are progressed according to client needs and expectations. In addition, responsible for identifying new opportunity leads and advancing through the sales process, and ensuring the success of the renewal process within existing client opportunities to expand the use of ADVANCE®AI aligned to the company strategy.
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